Returns, Refunds & Exchanges

Cancellation Policy:
  • Order cannot be canceled once shipped.
Exchange Policy:
  • For an exchange, the order return request must be generated within 7 days of purchase.
  • We will gladly accept any unworn, unwashed merchandise with original tags.
  • The merchandise should be returned with a copy of the invoice. Kindly mention the reason for returning the item(s).
  • Merchandise must be returned via traceable delivery i.e. courier or registered post. Please note that courier charges will be covered by Rang Rasiya.
  • Exchanges will be issued after 15 days.
  • Exchange voucher of the item's invoice value will be given to the customers, who desire an exchange.
  • Items purchased on sale/discount cannot be exchanged.
  • NOTE: Exchanges will only be processed for genuine reasons.
Refund Policy:
  • We don't offer refunds on cash on delivery items, only exchange
  • For a refund on credit card purchases, the order return request must be generated within 7 days of purchase.
  • The merchandise should be returned with a copy of the invoice. Kindly mention the reason for returning the item(s).
  • Merchandise must be returned via traceable delivery i.e. courier or registered post. Please note that courier charges will not be covered by Rang Rasiya.
  • Refund requests will be processed within 15-20 working days after receiving the returned item(s).
  • Items purchased on sale/discount cannot be refunded.
  • NOTE: Refunds will only be processed for genuine reasons.
All returns should be sent to:
Rang Rasiya (pvt), 61A, Small Industrial Estate, Opposite Grid Station, Faisalabad.
    For international customers:
    • International orders are not entitled to exchange or refund.
    • All kind of duties and taxes will be borne by the receiver.
    • International orders will get delivered within 7-10 working days. (Subjected to the destination's customs)
    For further queries about exchanges and returns, please contact us at +92 3208833636 (10am to 6pm PST) Monday - Saturday.